Frequently Asked Questions ✦
Orders and Shipping
How long will my order take?
You can view the updated timeframes on our Shipping page. You will receive the tracking number by email.
Is shipping free?
Yes, on all orders over €40.
Is it safe to pay at Élvara?
Yes. Payment is processed through Shopify's secure gateway, and we never see your card details.
Returns
Can I return a product?
Yes, you have 30 days from the date you receive it. See the terms on our Returns page.
LED Mask
How often should I use it?
We recommend sessions of 10 to 20 minutes, 3 to 5 times a week.
Does it hurt or get hot?
No. It feels warm and pleasant. Always use the included eye protectors.
Is it suitable for sensitive skin?
It is made of medical-grade silicone. If you have a skin condition, consult your dermatologist first.
Who should not use it?
It is not recommended during pregnancy, for people with epilepsy or photosensitivity, or if you are taking photosensitizing medication.
How do I charge it?
Using the included USB-C cable, connected to the magnetic remote control.
How do I clean it?
With a soft, slightly damp cloth. Do not immerse it in water.
Contact
How can I contact you?
Through our contact page. We respond Monday to Friday, from 9:00 a.m. to 6:00 p.m.